At Qualdigiin Technologies Pvt. Ltd., we prioritize delivering quality products and services on time to ensure a seamless experience for our customers. This policy outlines the process for order cancellations, exchanges, shipping, and refunds.
• Orders can be cancelled within 4 hours of placing the order or before the scheduled delivery time, whichever is earlier.
• To cancel your order, please contact our customer support team via email at info@qualdigiin.com or call us at +91-7309887216.
• If the cancellation is made within the specified time, your order will be fully refunded during our business hours (Monday-Saturday, 10 AM - 7 PM).
1 Defective goods
2 Damaged products
3 Lost during transit
• If you believe your product falls under one of these categories, please contact us via info@qualdigiin.com or call +91-7309887216, providing details of the defect or issue.
• Once we receive and inspect the product, we will notify you via email whether you qualify for a replacement. If eligible, we will send a replacement product.
• Order Processing Time: Orders are processed as soon as they are placed. Processing times may vary based on product availability.
• Delivery Time: We aim to deliver orders within the estimated delivery time mentioned at the time of purchase. Delivery times may vary based on your location and external factors such as weather conditions or holidays.
• Shipping Costs: Any applicable shipping charges will be clearly indicated during the checkout process.
Full refunds or exchanges will be provided under the following conditions:
1 The product is damaged during transit.
2 The product has an expiration date of less than six months.
• Refunds will be processed through the original payment method (Credit/Debit Card or Net Banking).
• Refunds typically take 3 to 7 working days to appear in your account, depending on your bank's policies.
• During peak seasons, processing of returns may take 3 to 7 business days.
• To request a refund, email us your order details along with the reason for the refund request. We value customer feedback and use it to improve our services.
• For any questions or assistance, contact us via info@qualdigiin.com or call us at +91-7309887216.
