• Service-based orders (website design, software development, mobile app development, digital marketing) can only be canceled within 4 hours of placing the order, or before any work has commenced, whichever comes first.
• For online software service subscriptions, you may cancel within 4 hours of payment for a full refund.
• Cancellations must be requested via email at info@qualdigiin.com or by calling +91-7309887216. Please provide your order details in your communication.
• If eligible, your payment will be refunded during our business hours (Monday-Saturday, 10 AM - 7 PM).
• Full refund if work has not yet started or no milestones have been completed.
• Partial refund if part of the service has been delivered. The amount refunded will depend on the work completed at the time of the cancellation.
• No refund will be provided once the project has been completed or if a major milestone has been delivered and accepted by the client.
• Full refund if there is a technical issue on our end that prevents the software from functioning as advertised, and we are unable to resolve it within a reasonable period.
• No refund for service cancellations due to reasons unrelated to our platform (e.g., user error, change of mind, etc.).
We only offer exchanges for online services and software in cases where:
1 The service delivered was defective or incorrect.
2 The product was inaccessible due to a system error on our platform.
3 The service did not match the specifications agreed upon.
• If you experience any issues, contact us at info@qualdigiin.com or call +91-7309887216 with details of the defect or discrepancy. We will evaluate the issue and notify you via email if you're eligible for a replacement or correction of the service.
• The mode of refund will depend on the original payment method (Credit/Debit Card or Net Banking). Refunds typically take 3 to 7 working days to reflect in your account. The actual processing time may vary depending on your bank’s policies, and we have no control over that.
• During peak seasons or if there are complexities with your order, refunds or exchanges may take up to 3-7 business days to process.
• To request a refund, please email us at info@qualdigiin.com with your order details and the reason for the refund. We take customer feedback seriously and will work to resolve your issue promptly.
• You can also call our customer support at +91-7309887216 for any immediate concerns.
Payments from international clients may involve different refund processing times depending on local regulations and payment gateways. We aim to process refunds as quickly as possible, but delays beyond our control may occur.
